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Security

Security

If we need to contact you about something important, we’ll send an email to the registered email address ensuring that only you can read and respond.

Keep in mind that VIALET ensures secure communication environment, meaning:

  • VIALET doesn’t ask about credentials (PINs, Passwords, etc)
  • VIALET communicates about the particulars of account via dedicated in-app chat support/email.

In addition to physical cards, you can add disposable virtual cards to your account. These cards can be used once for online payments, after which they will be destroyed and their numbers replaced. This makes it impossible to use them more than once.

We use the system to receive real-time alerts of fraudulent activity, allowing us to act quickly.

We ensure the following security processes:

  • Supervision of the Bank of Lithuania
  • Monitoring
  • Encryption
  • Pentest and audits
  • Compliance with Visa/Mastercard/PCI-DSS requirements

Passwords

  • Create strong passwords with letters, numbers and symbols – and never use the same one across multiple accounts

Due care

  • Never post sensitive personal information online via social media platforms

WiFi security

  • Be careful with public or shared WIFI connections – always choose secure WPA2 connections over WEP connections and use a VPN where possible

Email security

  • Choose email providers with security and spam filters and two-factor authentication like Gmail and Yahoo!

Phishing and fraud

  • Watch out for offers that are too good to be true – they probably are
  • What is phishing and how you can protect yourself from it?
    A phishing scam attempts to trick you into divulging your account information, such as your password, pin, card number, and so on. Almost always, fraudsters will approach you with an unsolicited message claiming that there is an issue with your account. This is something VIALET never does.

Secure E-shopping

  • Shop only at trusted websites of well-known retailers

Secure Web surfing

  • Check that websites are secure – look for the lock by the URL and examine the credentials with a simple click

As a regulated fintech company, we work with regulated industry partners to verify each one of our customers before accounts are opened, so that we are able to ensure the integrity of the customers opening accounts with us.

3-D Secure protects buyer’s credit card against unauthorized use when shopping online. This security measure enables buyers to validate transactions made over the Internet by requesting a personal code (sent to your registered phone number as a one time Acceptation code via text message). This protocol protects your VIALET card against fraudulent use by unauthorized individuals.

VIALET ensures 3-D secure system for your online purchases.

Our policies and procedures are designed to secure your personal information and to insure security of all data.
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All your personal information is stored and processed using third-party servers located in secure data centres, protected by firewalls and with restricted access in compliance with applicable regulations. All data passed between our servers, and third parties are 2048-bit SSL encrypted.

  • VIALET will never ask you to prove your identity on behalf of other individuals or companies.
  • Do not pass your login details to the third party. When creating an account, we suggest you never use a predefined email address and password. If you use login credentials that were given to you by the third party, these credentials may be used to reach your personal and legal information.
  • Under no circumstances do not send your ID or passport to unknown or unverified recipient.
  • You will never be asked to provide your username, passcode or PIN code. Never provide this information in any external websites or apps, even if they look related or similar to VIALET.


If you ever feel in doubt, have received a suspicious request from the third party, or think your login data might have been compromised, please do not hesitate to contact VIALET Customer Support Team via chat or email [email protected]

Additional support

If you have some additional question, please contact our Help Center

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