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Day: December 30, 2025

Expert Insights: Why Intelligence Matters More Than Ever in Client Service

By Savvas Hadjiminas, Country Representative (Cyprus) It has been years since I earned my Master’s degree in Intelligence Management, and just as many since I last worked directly in that field. What I didn’t expect is that the discipline never really left me, it simply found a different arena: fintech. I never thought that I can use my strategic intelligence techniques in fintech and especially in client services. Let me explain why. In fintech, we spend a lot of time

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